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FAQs
Below are some of are common questions about orders
1. What types of wigs do you offer?
We offer a variety of high-quality wigs including custom units, ready-to-wear wigs, lace front wigs, full lace wigs, and glueless options. Whether you're looking for a natural everyday look or something glamorous for an event, we have styles to match every vibe.
2. Are your wigs made with real human hair?
Yes! Most of our wigs are made with 100% premium human hair, ensuring a natural look, longevity, and versatility. We also offer synthetic options for those seeking affordable and low-maintenance styles.
3. How do I care for my wig to keep it looking fresh?
To keep your wig in top condition, gently wash it with sulfate-free shampoo and conditioner, air dry on a wig stand, and avoid excessive heat styling. For human hair wigs, treat them like your natural hair with regular care and moisturizing.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. What are your shipping options and how long does delivery take?
We offer standard and express shipping options at checkout.
- 3–5 business days (U.S. only)
- 1–2 business days (U.S. only)
Processing time for ready-to-ship wigs is 2–3 business days. Custom wigs require 7–14 business days before shipping. Once shipped, you’ll receive a tracking number via email.
2. Do you offer international shipping?
Yes, we ship internationally! Delivery times and shipping costs vary based on location and will be calculated at checkout. Please note that international customers are responsible for any customs duties or import taxes.
3. What is your return or exchange policy?
Due to the hygienic nature of wigs, all sales are final. We do not accept returns or exchanges. However, if your item arrives damaged or incorrect, please email us at [support@wigsbykayc.com] within 48 hours of delivery with photos, and we’ll resolve the issue promptly.