Shipping policy
Processing Time:
All orders are processed with 2-5 business days (excluding weekends and holidays). Processing time refers to the time it takes to prepare, quality-check, and package your order before shipment.
Please note: processing time is separate from shipping time.
Shipping Times:
Estimated delivery times begin once your order has been shipped.
- United kingdom: 2-4 business days
- United states: 5-10 business days
- Europe: 5-10 business days
- Canada: 7-12 business days
- Caribbean: 7-15 business days
Delivery times are estimates and may vary due to customs processing or courier delays.
Shipping Rate:
Shipping rates are calculated at checkout based on your location. All shipments are tracked.
Customs, Duties & taxes:
International orders may be subject to customs fee, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
KCluxekollection is not responsible for delays caused by customs.
Incorrect Address:
Please ensure all shipping information is correct at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses.
Lost or Delayed Packages:
Once your order has been shipped and tracking information is provided, responsibility passes to the courier. KCluxekollection is not liable for delays once the package is in transit.